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Planning & Buying
Merchandise Planner→Allocation Analyst→Assortment Planner→Range Planning Coordinator→
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Ecommerce Coordinator→Online Trading Coordinator→Shopify Operations Manager→CRM Specialist→Digital Marketing Assistant→
Logistics & Supply Chain
Logistics Coordinator→Supply Chain Analyst→Production Coordinator→Factory Communications Specialist→Wholesale Coordinator→
Finance & Data
Accountant→Financial Analyst→Data Analyst→Accounts Payable→Accounts Receivable→
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Customer Service Representative→Wholesale Customer Service→Order Processing Specialist→Retail Operations Support→
Specialist & Senior
Operations Manager→Category Manager→Project Manager→CRM/Data Engineering Specialist→
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Design AssistantProduct Development CoordinatorSampling & Fit CoordinatorTech Pack AdministratorArtwork & Print Coordinator
Build Your Team›Customer Service & Support›Customer Service Manager

Customer Service Manager

A customer service manager who builds and leads the team that looks after your customers — the hiring, the rosters, the metrics and the hard conversations. Ours arrive trained through the Adminworks Academy and personally vetted by our founders, and they join your team as exactly that: your team.

Team

Customer Service & Support

Seniority

Senior

Best fit

Growing support teams that need structure and accountability

Timing

Metrics and rosters set within the first month

Salary

AU$36-48k pa

What they can own.

01

Works in

Gorgias, Zendesk, Intercom, Freshdesk, Shopify, Slack, Looker Studio

What good looks like

01

Statement

Quicker, more consistent answers, and founders who are no longer the escalation point.

Why offshore works

Service teams are managed through help desk data, QA reviews and rosters. All of it is visible online, so you see exactly what the manager sees.

Brief to first day, without the drag

Nothing waits for the step before it to finish, so your new team member can start as soon as they're ready, not when the paperwork catches up.

Week 1
Week 2
Week 3
Week 4
First day
01
Brief
02
Shortlist
03
Interview
04
Hire
01
Brief

We scope the role with you, in line with your organisation’s values and culture, and align on a budget.

02
Shortlist

We source, screen and interview, then send only the candidates we’d endorse, each aligned to your brief.

03
Interview

You meet the shortlist and choose who joins your team. We set the interviews up around your diary.

04
Hire

You choose the candidate, we onboard them to our platform and get their equipment ready. We formally connect them with you to set up system access ahead of their first day.

Phases overlap
Depending on how quick you need to move, the process usually takes 2-4 weeks.

Founders shouldn't be the escalation point. We build the team that is.

The Adminworks standard - Customer Service Manager

Common questions

Can they manage a team in two locations?

Yes. They're used to leading reps across sites and time zones.

Will they rewrite our policies?

Only with your sign-off. They'll review them and recommend changes based on ticket data.

What size team suits this role?

Usually four or more reps, or a team about to grow to that size.

More in this team.

Accountant
Finance & Accounting
Owns the ledger, reconciliations and month-end so your numbers close on time.
AU$38-52k pa
Accounts Payable
Finance & Accounting
Processes supplier invoices and payment runs so nothing slips past its due date.
AU$26-32k pa
Accounts Receivable
Finance & Accounting
Chases invoices, applies payments and keeps debtor days from creeping up.
AU$28-32k pa
Administrative Assistant
Admin & Executive Support
Handles inboxes, data entry, documents and scheduling so the team can focus.
AU$26-30k pa
Allocation Analyst
Merchandising & Planning
Decides what stock goes where, by store grade and size curve, week to week.
AU$30-35k pa
Artwork & Print Coordinator
Production & Product
Runs artwork files, colour approvals and strike-offs between design and the printer.
AU$28-34k pa
Assortment Planner
Merchandising & Planning
Shapes the range by option count, price architecture and category depth.
AU$34-42k pa
BI Data Engineer
Data & Technology
Builds pipelines and data models so reporting refreshes itself.
AU$32-40k pa
Bookkeeper
Finance & Accounting
Keeps the books current: bank reconciled, bills entered and BAS figures ready.
AU$30-36k pa
Buyer
Merchandising & Planning
Selects the range, negotiates with suppliers and lands it on time at the right cost.
AU$32-50k pa
Buyer's Admin Assistant
Merchandising & Planning
Raises POs, chases suppliers and sets up product so the buyer can focus on the range.
AU$26-30k pa
Category Manager
Merchandising & Planning
Owns a category end to end: range, margin, stock position and trade.
AU$42-55k pa
Creative Media Support
Marketing & Creative
Prepares, retouches and files creative assets so designers can focus on design.
AU$30-38k pa
Credit Controller
Finance & Accounting
Protects cash flow with consistent collections, credit limits and account holds.
AU$38-50k pa
CRM/Data Engineering Specialist
Data & Technology
Joins your customer data across platforms so segments and reporting can be trusted.
AU$36-45k pa
CRM Specialist
Ecommerce
Builds the email and SMS programme: flows, campaigns, segments and reporting.
AU$31-36k pa
Customer Service Manager
Customer Service & Support
Builds and leads the service team: rosters, standards, metrics and escalations.
AU$36-48k pa
Customer Service & Marketplace Manager
Customer Service & Support
Runs customer care and marketplace accounts together, to one service standard.
AU$34-42k pa
Customer Service & Operations Specialist
Customer Service & Support
Covers customer service and back-office operations, fixing problems at both ends.
AU$28-32k pa
Customer Service Representative
Customer Service & Support
Answers customer enquiries across email, chat and social, within your response targets.
AU$26-30k pa
Data Analyst
Data & Technology
Builds the reporting layer so trade, stock and customer numbers sit in one view.
AU$32-40k pa
Demand Planner
Merchandising & Planning
Forecasts demand by SKU and channel so buying and production can commit with confidence.
AU$32-42k pa
Design Assistant
Production & Product
Supports the design team with CADs, boards, file management and version control.
AU$28-34k pa
Digital Marketing Assistant
Marketing & Creative
Executes the marketing calendar: scheduling, assets, listings and campaign reporting.
AU$26-30k pa
Ecommerce Coordinator
Ecommerce
Runs the site day to day: uploads, merchandising, promotions and QA before launch.
AU$26-32k pa
Ecommerce Inventory & Merchandising Specialist
Ecommerce
Keeps online stock accurate and collections merchandised so customers find what is in stock.
AU$32-36k pa
Ecommerce Manager
Ecommerce
Runs the online store end to end: trading calendar, conversion and the team behind it.
AU$42-55k pa
ERP & CRM Systems Administrator
Data & Technology
Keeps ERP and CRM users, workflows, data and integrations clean and working.
AU$36-48k pa
Executive Assistant
Admin & Executive Support
Runs the diary, inbox and follow-ups so a founder gets their week back.
AU$32-45k pa
Factory Communications Specialist
Production & Product
Holds the daily line to your factories, chasing samples, approvals and shipment dates.
AU$30-36k pa
Finance Manager
Finance & Accounting
Runs the finance function: close, cash, compliance and the team behind it.
AU$45-65k pa
Finance Officer
Finance & Accounting
Covers everyday AP, AR, reconciliations and expenses for a small finance team.
AU$32-42k pa
Financial Analyst
Finance & Accounting
Models margin, channel and range decisions before you commit the money.
AU$36-45k pa
Graphic Designer
Marketing & Creative
Designs social, email, web, packaging and print to keep the brand consistent.
AU$32-65k pa
HR Administrator
HR & Talent
Handles contracts, onboarding and employee records so HR stays compliant.
AU$26-36k pa
HR Business Partner
HR & Talent
Advises leaders on performance, change and culture, with compliance in view.
AU$40-55k pa
Inventory & Purchasing Support
Merchandising & Planning
Suggests reorders, raises POs and matches receipts so stock stays right.
AU$28-34k pa
IT Support Specialist
Data & Technology
Keeps devices, accounts and access working so your team stays productive.
AU$28-34k pa
Key Account Coordinator
Wholesale & Sales Support
Supports key accounts with reports, portals, orders and promotion tracking.
AU$28-36k pa
Logistics Coordinator
Operations & Logistics
Coordinates freight, customs and 3PL so stock lands when the plan says it should.
AU$28-38k pa
Logistics Manager
Operations & Logistics
Leads freight, 3PL and courier partners to keep costs down and deliveries on time.
AU$42-58k pa
Marketing Coordinator
Marketing & Creative
Runs the marketing calendar, briefs and launches so campaigns go out on time.
AU$28-34k pa
Marketing Manager
Marketing & Creative
Owns the marketing plan, budget and channels, and the results behind them.
AU$42-55k pa
Marketplace Coordinator
Ecommerce
Keeps listings live and accounts healthy across Amazon, THE ICONIC, Catch and eBay.
AU$28-34k pa
Merchandise Assistant
Merchandising & Planning
Updates reports, sets up styles and checks POs so merchandise data stays clean.
AU$26-32k pa
Merchandise Planner
Merchandising & Planning
Owns the sales, stock and intake plan, and the trade rhythm that keeps it honest.
AU$30-38k pa
Merchandiser
Merchandising & Planning
Drives sales and margin from existing stock with reorders, transfers and markdowns.
AU$34-40k pa
Merchandise Support
Merchandising & Planning
Keeps product data, POs and trade summaries moving for a stretched merchandise team.
AU$34-42k pa
Online Trading Coordinator
Ecommerce
Trades the site weekly: onsite search, sort order, promotions and conversion.
AU$30-36k pa
Operations Coordinator
Operations & Logistics
Keeps trackers, suppliers and tasks moving so nothing falls through the gaps.
AU$26-34k pa
Operations Manager
Operations & Logistics
Takes ownership of the operating rhythm across systems, process and the offshore team.
AU$42-55k pa
Order Processing Specialist
Customer Service & Support
Processes orders, allocations and dispatch admin through every drop and peak.
AU$26-30k pa
Payroll Officer
Finance & Accounting
Runs accurate pay runs with awards, leave, STP and super handled properly.
AU$30-38k pa
Performance Marketing Manager
Paid Media & Performance
Owns paid acquisition across every channel, with targets and testing behind it.
AU$45-60k pa
Photo Retoucher & Image Editor
Marketing & Creative
Retouches and exports product and campaign images to your style guide.
AU$28-34k pa
PPC & Paid Search Specialist
Paid Media & Performance
Runs Google and Microsoft Ads so search budgets buy sales, not clicks.
AU$32-42k pa
Product Development Coordinator
Production & Product
Keeps the critical path moving from first concept through to bulk sign-off.
AU$28-36k pa
Production Coordinator
Production & Product
Runs production admin: orders raised, quantities confirmed, WIP tracked to delivery.
AU$26-36k pa
Production Manager
Production & Product
Leads production from PO to delivery: factories, cost, quality and timing.
AU$42-55k pa
Production Support Specialist
Production & Product
Keeps production trackers, paperwork and inspections moving for the production team.
AU$34-42k pa
Project Manager
Operations & Logistics
Runs the change list: scope, owners and dates, so projects actually land.
AU$30-48k pa
Quality & Compliance Coordinator
Production & Product
Manages testing, certificates and labelling checks so products are safe and legal.
AU$28-36k pa
Range Planning Coordinator
Merchandising & Planning
Holds the range plan together across design, buying and the seasonal calendar.
AU$28-32k pa
Retail Operations Support
Customer Service & Support
Backs the store network with rosters, stock queries, comms and reporting.
AU$26-30k pa
Sales Support Coordinator
Wholesale & Sales Support
Prepares quotes, updates the CRM and processes orders so sales can sell.
AU$26-34k pa
Sampling & Fit Coordinator
Production & Product
Books fit sessions, records comments and tracks every sample in and out.
AU$28-34k pa
SEO Specialist
Marketing & Creative
Fixes the technical issues and sharpens pages so more of the right people find you.
AU$32-40k pa
Shopify Operations Manager
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Owns the Shopify stack: apps, integrations, data flow and the workarounds behind it.
AU$38-48k pa
Shopify & Web Developer
Data & Technology
Builds sections, fixes bugs and speeds up your Shopify store without agency delays.
AU$45-60k pa
Social Media Manager
Marketing & Creative
Plans, posts and reports on your social channels so the brand turns up daily.
AU$28-45k pa
Supply Chain Analyst
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Explains where the stock is, why it is there and what it is costing you.
AU$34-42k pa
Tableau & Power BI Specialist
Data & Technology
Builds dashboards in Tableau and Power BI that teams use and trust.
AU$28-42k pa
Talent Acquisition Specialist
HR & Talent
Writes ads, sources and screens candidates, and manages offers in-house.
AU$28-38k pa
Tech Pack Administrator
Production & Product
Builds and maintains tech packs so factories work from one accurate source.
AU$26-34k pa
Virtual Assistant
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Picks up inbox, calendar, research and admin tasks to give you your time back.
AU$26-30k pa
Wholesale Coordinator
Wholesale & Sales Support
Runs the wholesale order book from linesheet through to delivery window.
AU$28-34k pa
Wholesale Customer Service
Wholesale & Sales Support
Handles stockist questions on orders, deliveries and claims so sales can sell.
AU$28-32k pa
Wholesale Manager
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Grows the wholesale channel: new stockists, key accounts and margin.
AU$42-55k pa

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Accountant
accountant
Finance & Accounting
Accounts Payable
accounts-payable
Finance & Accounting
Accounts Receivable
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Finance & Accounting
Administrative Assistant
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Admin & Executive Support
Allocation Analyst
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Assortment Planner
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Merchandising & Planning
BI Data Engineer
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Bookkeeper
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Buyer
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Merchandising & Planning
Buyer's Admin Assistant
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Category Manager
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Creative Media Support
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Credit Controller
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CRM/Data Engineering Specialist
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CRM Specialist
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Ecommerce
Customer Service Manager
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Customer Service & Marketplace Manager
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Customer Service & Operations Specialist
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Customer Service Representative
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Data Analyst
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Demand Planner
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Digital Marketing Assistant
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Ecommerce Coordinator
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Ecommerce Inventory & Merchandising Specialist
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Ecommerce Manager
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ERP & CRM Systems Administrator
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Executive Assistant
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Factory Communications Specialist
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Finance Manager
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Finance Officer
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Financial Analyst
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Graphic Designer
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HR Administrator
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HR Business Partner
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Inventory & Purchasing Support
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IT Support Specialist
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Logistics Manager
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Marketing Coordinator
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Marketing Manager
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Marketplace Coordinator
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Merchandise Assistant
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Merchandise Planner
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Merchandiser
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Merchandise Support
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Operations Coordinator
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Operations Manager
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Order Processing Specialist
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Paid Media & Ecommerce Specialist
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Paid Social Specialist
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Performance Marketing Manager
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PPC & Paid Search Specialist
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Tableau & Power BI Specialist
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Talent Acquisition Specialist
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Virtual Assistant
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