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Roles we specialise inSee all roles
Planning & Buying
Merchandise Planner→Allocation Analyst→Assortment Planner→Range Planning Coordinator→
Ecommerce & Digital
Ecommerce Coordinator→Online Trading Coordinator→Shopify Operations Manager→CRM Specialist→Digital Marketing Assistant→
Logistics & Supply Chain
Logistics Coordinator→Supply Chain Analyst→Production Coordinator→Factory Communications Specialist→Wholesale Coordinator→
Finance & Data
Accountant→Financial Analyst→Data Analyst→Accounts Payable→Accounts Receivable→
Customer Care & Retail Ops
Customer Service Representative→Wholesale Customer Service→Order Processing Specialist→Retail Operations Support→
Specialist & Senior
Operations Manager→Category Manager→Project Manager→CRM/Data Engineering Specialist→
Design & Product
Design AssistantProduct Development CoordinatorSampling & Fit CoordinatorTech Pack AdministratorArtwork & Print Coordinator
Build Your Team›Wholesale & Sales Support›Wholesale Customer Service

Wholesale Customer Service

Wholesale customer service that looks after your stockists — from small boutiques to department stores — with fast, accurate answers on orders, stock and delivery. Ours arrive trained through the Adminworks Academy and personally vetted by our founders, and they join your team as exactly that: your team.

Team

Wholesale & Sales Support

Seniority

Junior to mid

Best fit

Brands with many wholesale accounts expecting fast answers

Timing

Handling stockist enquiries in week one

Salary

AU$28-32k pa

What they can own.

01

Works in

Shopify B2B, Joor, Faire, NetSuite, Cin7, Unleashed, Excel

What good looks like

01

Statement

Stockists who get answers fast and reorder more often.

Why offshore works

Wholesale service runs on email, phone and B2B platforms. Stockists deal with your brand, and the standard stays the same.

Brief to first day, without the drag

Nothing waits for the step before it to finish, so your new team member can start as soon as they're ready, not when the paperwork catches up.

Week 1
Week 2
Week 3
Week 4
First day
01
Brief
02
Shortlist
03
Interview
04
Hire
01
Brief

We scope the role with you, in line with your organisation’s values and culture, and align on a budget.

02
Shortlist

We source, screen and interview, then send only the candidates we’d endorse, each aligned to your brief.

03
Interview

You meet the shortlist and choose who joins your team. We set the interviews up around your diary.

04
Hire

You choose the candidate, we onboard them to our platform and get their equipment ready. We formally connect them with you to set up system access ahead of their first day.

Phases overlap
Depending on how quick you need to move, the process usually takes 2-4 weeks.

Quiet accounts are lost accounts. We notice before they go.

The Adminworks standard - Wholesale Customer Service

Common questions

How is this different from a Wholesale Coordinator?

This role is customer-facing support. The coordinator runs the order book.

Can they process claims?

Yes, within the rules you set for credits and returns.

Will they take calls from stockists?

Yes, through your phone system.

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Accountant
accountant
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Finance & Accounting
Accounts Receivable
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Administrative Assistant
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Admin & Executive Support
Allocation Analyst
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Assortment Planner
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BI Data Engineer
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Bookkeeper
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Buyer
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Buyer's Admin Assistant
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Category Manager
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Creative Media Support
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Credit Controller
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CRM/Data Engineering Specialist
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CRM Specialist
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Customer Service Manager
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Customer Service & Marketplace Manager
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Customer Service & Operations Specialist
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Data Analyst
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Digital Marketing Assistant
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Ecommerce Coordinator
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