Build Your Team
How We WorkAcademyProven BenefitsAbout
Book a Chat
Roles we specialise inSee all roles
Planning & Buying
Merchandise Planner→Allocation Analyst→Assortment Planner→Range Planning Coordinator→
Ecommerce & Digital
Ecommerce Coordinator→Online Trading Coordinator→Shopify Operations Manager→CRM Specialist→Digital Marketing Assistant→
Logistics & Supply Chain
Logistics Coordinator→Supply Chain Analyst→Production Coordinator→Factory Communications Specialist→Wholesale Coordinator→
Finance & Data
Accountant→Financial Analyst→Data Analyst→Accounts Payable→Accounts Receivable→
Customer Care & Retail Ops
Customer Service Representative→Wholesale Customer Service→Order Processing Specialist→Retail Operations Support→
Specialist & Senior
Operations Manager→Category Manager→Project Manager→CRM/Data Engineering Specialist→
Design & Product
Design AssistantProduct Development CoordinatorSampling & Fit CoordinatorTech Pack AdministratorArtwork & Print Coordinator
Build Your Team›Customer Service & Support›Customer Service Representative

Customer Service Representative

A customer service representative who answers like they work in your business — quick, friendly and inside your policies, across email, chat and social. Every one is trained through the Adminworks Academy and personally vetted by our founders, and joins your team as exactly that: your team.

Team

Customer Service & Support

Seniority

Junior to mid

Best fit

Brands where response times affect reviews and repeat orders

Timing

Answering tickets in the first week

Salary

AU$26-30k pa

What they can own.

01

Works in

Gorgias, Zendesk, Freshdesk, Re:amaze, Shopify, Australia Post, StarTrack

What good looks like

01

Statement

An inbox that is clear by the end of the day, and reviews that mention the service.

Why offshore works

Customer service runs on a help desk, macros and clear policies. With those in place the quality is the same whichever desk the reply comes from.

Brief to first day, without the drag

Nothing waits for the step before it to finish, so your new team member can start as soon as they're ready, not when the paperwork catches up.

Week 1
Week 2
Week 3
Week 4
First day
01
Brief
02
Shortlist
03
Interview
04
Hire
01
Brief

We scope the role with you, in line with your organisation’s values and culture, and align on a budget.

02
Shortlist

We source, screen and interview, then send only the candidates we’d endorse, each aligned to your brief.

03
Interview

You meet the shortlist and choose who joins your team. We set the interviews up around your diary.

04
Hire

You choose the candidate, we onboard them to our platform and get their equipment ready. We formally connect them with you to set up system access ahead of their first day.

Phases overlap
Depending on how quick you need to move, the process usually takes 2-4 weeks.

Fast, friendly answers turn a problem into a repeat customer. That's the standard we train to.

The Adminworks standard - Customer Service Representative

Common questions

Can they cover weekends?

Yes. Rosters can be set to cover weekends and peak periods, agreed with you up front.

Will customers know they're not in our office?

No. They reply in your voice, from your help desk, under your brand.

Do they take phone calls?

They can. Most of our reps handle phone as well as written channels.

More in this team.

Accountant
Finance & Accounting
Owns the ledger, reconciliations and month-end so your numbers close on time.
AU$38-52k pa
Accounts Payable
Finance & Accounting
Processes supplier invoices and payment runs so nothing slips past its due date.
AU$26-32k pa
Accounts Receivable
Finance & Accounting
Chases invoices, applies payments and keeps debtor days from creeping up.
AU$28-32k pa
Administrative Assistant
Admin & Executive Support
Handles inboxes, data entry, documents and scheduling so the team can focus.
AU$26-30k pa
Allocation Analyst
Merchandising & Planning
Decides what stock goes where, by store grade and size curve, week to week.
AU$30-35k pa
Artwork & Print Coordinator
Production & Product
Runs artwork files, colour approvals and strike-offs between design and the printer.
AU$28-34k pa
Assortment Planner
Merchandising & Planning
Shapes the range by option count, price architecture and category depth.
AU$34-42k pa
BI Data Engineer
Data & Technology
Builds pipelines and data models so reporting refreshes itself.
AU$32-40k pa
Bookkeeper
Finance & Accounting
Keeps the books current: bank reconciled, bills entered and BAS figures ready.
AU$30-36k pa
Buyer
Merchandising & Planning
Selects the range, negotiates with suppliers and lands it on time at the right cost.
AU$32-50k pa
Buyer's Admin Assistant
Merchandising & Planning
Raises POs, chases suppliers and sets up product so the buyer can focus on the range.
AU$26-30k pa
Category Manager
Merchandising & Planning
Owns a category end to end: range, margin, stock position and trade.
AU$42-55k pa
Creative Media Support
Marketing & Creative
Prepares, retouches and files creative assets so designers can focus on design.
AU$30-38k pa
Credit Controller
Finance & Accounting
Protects cash flow with consistent collections, credit limits and account holds.
AU$38-50k pa
CRM/Data Engineering Specialist
Data & Technology
Joins your customer data across platforms so segments and reporting can be trusted.
AU$36-45k pa
CRM Specialist
Ecommerce
Builds the email and SMS programme: flows, campaigns, segments and reporting.
AU$31-36k pa
Customer Service Manager
Customer Service & Support
Builds and leads the service team: rosters, standards, metrics and escalations.
AU$36-48k pa
Customer Service & Marketplace Manager
Customer Service & Support
Runs customer care and marketplace accounts together, to one service standard.
AU$34-42k pa
Customer Service & Operations Specialist
Customer Service & Support
Covers customer service and back-office operations, fixing problems at both ends.
AU$28-32k pa
Customer Service Representative
Customer Service & Support
Answers customer enquiries across email, chat and social, within your response targets.
AU$26-30k pa
Data Analyst
Data & Technology
Builds the reporting layer so trade, stock and customer numbers sit in one view.
AU$32-40k pa
Demand Planner
Merchandising & Planning
Forecasts demand by SKU and channel so buying and production can commit with confidence.
AU$32-42k pa
Design Assistant
Production & Product
Supports the design team with CADs, boards, file management and version control.
AU$28-34k pa
Digital Marketing Assistant
Marketing & Creative
Executes the marketing calendar: scheduling, assets, listings and campaign reporting.
AU$26-30k pa
Ecommerce Coordinator
Ecommerce
Runs the site day to day: uploads, merchandising, promotions and QA before launch.
AU$26-32k pa
Ecommerce Inventory & Merchandising Specialist
Ecommerce
Keeps online stock accurate and collections merchandised so customers find what is in stock.
AU$32-36k pa
Ecommerce Manager
Ecommerce
Runs the online store end to end: trading calendar, conversion and the team behind it.
AU$42-55k pa
ERP & CRM Systems Administrator
Data & Technology
Keeps ERP and CRM users, workflows, data and integrations clean and working.
AU$36-48k pa
Executive Assistant
Admin & Executive Support
Runs the diary, inbox and follow-ups so a founder gets their week back.
AU$32-45k pa
Factory Communications Specialist
Production & Product
Holds the daily line to your factories, chasing samples, approvals and shipment dates.
AU$30-36k pa
Finance Manager
Finance & Accounting
Runs the finance function: close, cash, compliance and the team behind it.
AU$45-65k pa
Finance Officer
Finance & Accounting
Covers everyday AP, AR, reconciliations and expenses for a small finance team.
AU$32-42k pa
Financial Analyst
Finance & Accounting
Models margin, channel and range decisions before you commit the money.
AU$36-45k pa
Graphic Designer
Marketing & Creative
Designs social, email, web, packaging and print to keep the brand consistent.
AU$32-65k pa
HR Administrator
HR & Talent
Handles contracts, onboarding and employee records so HR stays compliant.
AU$26-36k pa
HR Business Partner
HR & Talent
Advises leaders on performance, change and culture, with compliance in view.
AU$40-55k pa
Inventory & Purchasing Support
Merchandising & Planning
Suggests reorders, raises POs and matches receipts so stock stays right.
AU$28-34k pa
IT Support Specialist
Data & Technology
Keeps devices, accounts and access working so your team stays productive.
AU$28-34k pa
Key Account Coordinator
Wholesale & Sales Support
Supports key accounts with reports, portals, orders and promotion tracking.
AU$28-36k pa
Logistics Coordinator
Operations & Logistics
Coordinates freight, customs and 3PL so stock lands when the plan says it should.
AU$28-38k pa
Logistics Manager
Operations & Logistics
Leads freight, 3PL and courier partners to keep costs down and deliveries on time.
AU$42-58k pa
Marketing Coordinator
Marketing & Creative
Runs the marketing calendar, briefs and launches so campaigns go out on time.
AU$28-34k pa
Marketing Manager
Marketing & Creative
Owns the marketing plan, budget and channels, and the results behind them.
AU$42-55k pa
Marketplace Coordinator
Ecommerce
Keeps listings live and accounts healthy across Amazon, THE ICONIC, Catch and eBay.
AU$28-34k pa
Merchandise Assistant
Merchandising & Planning
Updates reports, sets up styles and checks POs so merchandise data stays clean.
AU$26-32k pa
Merchandise Planner
Merchandising & Planning
Owns the sales, stock and intake plan, and the trade rhythm that keeps it honest.
AU$30-38k pa
Merchandiser
Merchandising & Planning
Drives sales and margin from existing stock with reorders, transfers and markdowns.
AU$34-40k pa
Merchandise Support
Merchandising & Planning
Keeps product data, POs and trade summaries moving for a stretched merchandise team.
AU$34-42k pa
Online Trading Coordinator
Ecommerce
Trades the site weekly: onsite search, sort order, promotions and conversion.
AU$30-36k pa
Operations Coordinator
Operations & Logistics
Keeps trackers, suppliers and tasks moving so nothing falls through the gaps.
AU$26-34k pa
Operations Manager
Operations & Logistics
Takes ownership of the operating rhythm across systems, process and the offshore team.
AU$42-55k pa
Order Processing Specialist
Customer Service & Support
Processes orders, allocations and dispatch admin through every drop and peak.
AU$26-30k pa
Payroll Officer
Finance & Accounting
Runs accurate pay runs with awards, leave, STP and super handled properly.
AU$30-38k pa
Performance Marketing Manager
Paid Media & Performance
Owns paid acquisition across every channel, with targets and testing behind it.
AU$45-60k pa
Photo Retoucher & Image Editor
Marketing & Creative
Retouches and exports product and campaign images to your style guide.
AU$28-34k pa
PPC & Paid Search Specialist
Paid Media & Performance
Runs Google and Microsoft Ads so search budgets buy sales, not clicks.
AU$32-42k pa
Product Development Coordinator
Production & Product
Keeps the critical path moving from first concept through to bulk sign-off.
AU$28-36k pa
Production Coordinator
Production & Product
Runs production admin: orders raised, quantities confirmed, WIP tracked to delivery.
AU$26-36k pa
Production Manager
Production & Product
Leads production from PO to delivery: factories, cost, quality and timing.
AU$42-55k pa
Production Support Specialist
Production & Product
Keeps production trackers, paperwork and inspections moving for the production team.
AU$34-42k pa
Project Manager
Operations & Logistics
Runs the change list: scope, owners and dates, so projects actually land.
AU$30-48k pa
Quality & Compliance Coordinator
Production & Product
Manages testing, certificates and labelling checks so products are safe and legal.
AU$28-36k pa
Range Planning Coordinator
Merchandising & Planning
Holds the range plan together across design, buying and the seasonal calendar.
AU$28-32k pa
Retail Operations Support
Customer Service & Support
Backs the store network with rosters, stock queries, comms and reporting.
AU$26-30k pa
Sales Support Coordinator
Wholesale & Sales Support
Prepares quotes, updates the CRM and processes orders so sales can sell.
AU$26-34k pa
Sampling & Fit Coordinator
Production & Product
Books fit sessions, records comments and tracks every sample in and out.
AU$28-34k pa
SEO Specialist
Marketing & Creative
Fixes the technical issues and sharpens pages so more of the right people find you.
AU$32-40k pa
Shopify Operations Manager
Ecommerce
Owns the Shopify stack: apps, integrations, data flow and the workarounds behind it.
AU$38-48k pa
Shopify & Web Developer
Data & Technology
Builds sections, fixes bugs and speeds up your Shopify store without agency delays.
AU$45-60k pa
Social Media Manager
Marketing & Creative
Plans, posts and reports on your social channels so the brand turns up daily.
AU$28-45k pa
Supply Chain Analyst
Operations & Logistics
Explains where the stock is, why it is there and what it is costing you.
AU$34-42k pa
Tableau & Power BI Specialist
Data & Technology
Builds dashboards in Tableau and Power BI that teams use and trust.
AU$28-42k pa
Talent Acquisition Specialist
HR & Talent
Writes ads, sources and screens candidates, and manages offers in-house.
AU$28-38k pa
Tech Pack Administrator
Production & Product
Builds and maintains tech packs so factories work from one accurate source.
AU$26-34k pa
Virtual Assistant
Admin & Executive Support
Picks up inbox, calendar, research and admin tasks to give you your time back.
AU$26-30k pa
Wholesale Coordinator
Wholesale & Sales Support
Runs the wholesale order book from linesheet through to delivery window.
AU$28-34k pa
Wholesale Customer Service
Wholesale & Sales Support
Handles stockist questions on orders, deliveries and claims so sales can sell.
AU$28-32k pa
Wholesale Manager
Wholesale & Sales Support
Grows the wholesale channel: new stockists, key accounts and margin.
AU$42-55k pa

See all roles

Building a team?

Book a chat

No sales pitch. Just a 30-minute conversation.

Accountant
accountant
Finance & Accounting
Accounts Payable
accounts-payable
Finance & Accounting
Accounts Receivable
accounts-receivable
Finance & Accounting
Administrative Assistant
administrative-assistant
Admin & Executive Support
Allocation Analyst
allocation-analyst
Merchandising & Planning
Assortment Planner
assortment-planner
Merchandising & Planning
BI Data Engineer
bi-data-engineer
Data & Technology
Bookkeeper
bookkeeper
Finance & Accounting
Buyer
buyer
Merchandising & Planning
Buyer's Admin Assistant
buyers-admin-assistant
Merchandising & Planning
Category Manager
category-manager
Merchandising & Planning
Creative Media Support
creative-media-support
Marketing & Creative
Credit Controller
credit-controller
Finance & Accounting
CRM/Data Engineering Specialist
crm-data-engineering-specialist
Data & Technology
CRM Specialist
crm-specialist
Ecommerce
Customer Service Manager
customer-service-manager
Customer Service & Support
Customer Service & Marketplace Manager
customer-service-marketplace-manager
Customer Service & Support
Customer Service & Operations Specialist
customer-service-operations-specialist
Customer Service & Support
Customer Service Representative
customer-service-representative
Customer Service & Support
Data Analyst
data-analyst
Data & Technology
Demand Planner
demand-planner
Merchandising & Planning
Digital Marketing Assistant
digital-marketing-assistant
Marketing & Creative
Ecommerce Coordinator
ecommerce-coordinator
Ecommerce
Ecommerce Inventory & Merchandising Specialist
ecommerce-inventory-merchandising-specialist
Ecommerce
Ecommerce Manager
ecommerce-manager
Ecommerce
ERP & CRM Systems Administrator
erp-crm-systems-administrator
Data & Technology
Executive Assistant
executive-assistant
Admin & Executive Support
Factory Communications Specialist
factory-communications-specialist
Production & Product
Finance Manager
finance-manager
Finance & Accounting
Finance Officer
finance-officer
Finance & Accounting
Financial Analyst
financial-analyst
Finance & Accounting
Graphic Designer
graphic-designer
Marketing & Creative
HR Administrator
hr-administrator
HR & Talent
HR Business Partner
hr-business-partner
HR & Talent
Inventory & Purchasing Support
inventory-purchasing-support
Merchandising & Planning
IT Support Specialist
it-support-specialist
Data & Technology
Key Account Coordinator
key-account-coordinator
Wholesale & Sales Support
Logistics Coordinator
logistics-coordinator
Operations & Logistics
Logistics Manager
logistics-manager
Operations & Logistics
Marketing Coordinator
marketing-coordinator
Marketing & Creative
Marketing Manager
marketing-manager
Marketing & Creative
Marketplace Coordinator
marketplace-coordinator
Ecommerce
Merchandise Assistant
merchandise-assistant
Merchandising & Planning
Merchandise Planner
merchandise-planner
Merchandising & Planning
Merchandiser
merchandiser
Merchandising & Planning
Merchandise Support
merchandise-support
Merchandising & Planning
Online Trading Coordinator
online-trading-coordinator
Ecommerce
Operations Coordinator
operations-coordinator
Operations & Logistics
Operations Manager
operations-manager
Operations & Logistics
Order Processing Specialist
order-processing-specialist
Customer Service & Support
Paid Media & Ecommerce Specialist
paid-media-ecommerce-specialist
Paid Media & Performance
Paid Social Specialist
paid-social-specialist
Paid Media & Performance
Payroll Officer
payroll-officer
Finance & Accounting
Performance Marketing Manager
performance-marketing-manager
Paid Media & Performance
Photo Retoucher & Image Editor
photo-retoucher-image-editor
Marketing & Creative
PPC & Paid Search Specialist
ppc-paid-search-specialist
Paid Media & Performance
Production Coordinator
production-coordinator
Production & Product
Production Manager
production-manager
Production & Product
Production Support Specialist
production-support-specialist
Production & Product
Project Manager
project-manager
Operations & Logistics
Quality & Compliance Coordinator
quality-compliance-coordinator
Production & Product
Range Planning Coordinator
range-planning-coordinator
Merchandising & Planning
Retail Operations Support
retail-operations-support
Customer Service & Support
Sales Support Coordinator
sales-support-coordinator
Wholesale & Sales Support
SEO Specialist
seo-specialist
Marketing & Creative
Shopify Operations Manager
shopify-operations-manager
Ecommerce
Shopify & Web Developer
shopify-web-developer
Data & Technology
Social Media Manager
social-media-manager
Marketing & Creative
Supply Chain Analyst
supply-chain-analyst
Operations & Logistics
Tableau & Power BI Specialist
tableau-power-bi-specialist
Data & Technology
Talent Acquisition Specialist
talent-acquisition-specialist
HR & Talent
Virtual Assistant
virtual-assistant
Admin & Executive Support
Wholesale Coordinator
wholesale-coordinator
Wholesale & Sales Support
Wholesale Customer Service
wholesale-customer-service
Wholesale & Sales Support
Wholesale Manager
wholesale-manager
Wholesale & Sales Support
Design Assistant
design-assistant
Production & Product
Product Development Coordinator
product-development-coordinator
Production & Product
Sampling & Fit Coordinator
sampling-fit-coordinator
Production & Product
Tech Pack Administrator
tech-pack-administrator
Production & Product
Artwork & Print Coordinator
artwork-print-coordinator
Production & Product