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Build Your Team›Customer Service & Support›Customer Service & Operations Specialist

Customer Service & Operations Specialist

A customer service and operations specialist who fixes problems at both ends — answering customers in the morning and sorting the back office that caused the question by the afternoon. Ours come through the Adminworks Academy, are personally vetted by our founders, and join your team as exactly that: your team.

Team

Customer Service & Support

Seniority

Mid-level

Best fit

Businesses with more work than one role but not enough for two

Timing

Covering both desks within a fortnight

Salary

AU$28-32k pa

What they can own.

01

Works in

Gorgias, Zendesk, Freshdesk, Shopify, courier portals, Excel

What good looks like

01

Statement

Issues closed at the source, not just answered, and nothing falling between the inbox and the back office.

Why offshore works

Both sides of the job happen in the same systems: the help desk, the store and the stock file. Give one person access to all three and it just works.

Brief to first day, without the drag

Nothing waits for the step before it to finish, so your new team member can start as soon as they're ready, not when the paperwork catches up.

Week 1
Week 2
Week 3
Week 4
First day
01
Brief
02
Shortlist
03
Interview
04
Hire
01
Brief

We scope the role with you, in line with your organisation’s values and culture, and align on a budget.

02
Shortlist

We source, screen and interview, then send only the candidates we’d endorse, each aligned to your brief.

03
Interview

You meet the shortlist and choose who joins your team. We set the interviews up around your diary.

04
Hire

You choose the candidate, we onboard them to our platform and get their equipment ready. We formally connect them with you to set up system access ahead of their first day.

Phases overlap
Depending on how quick you need to move, the process usually takes 2-4 weeks.

Answering the complaint is half the job. We fix what caused it.

The Adminworks standard - Customer Service & Operations Specialist

Common questions

How is the day split?

It flexes with volume. Usually service comes first each morning and operations fills the rest.

Is this a good first hire?

Yes. It suits small teams that need one capable person across customers and operations.

Can the role grow?

Yes. Many specialists step up to manage a small service or operations team as you grow.

More in this team.

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Accounts Payable
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Processes supplier invoices and payment runs so nothing slips past its due date.
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Accounts Receivable
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Chases invoices, applies payments and keeps debtor days from creeping up.
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Decides what stock goes where, by store grade and size curve, week to week.
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Artwork & Print Coordinator
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Runs artwork files, colour approvals and strike-offs between design and the printer.
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Shapes the range by option count, price architecture and category depth.
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Selects the range, negotiates with suppliers and lands it on time at the right cost.
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Buyer's Admin Assistant
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Raises POs, chases suppliers and sets up product so the buyer can focus on the range.
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Owns a category end to end: range, margin, stock position and trade.
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Creative Media Support
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Prepares, retouches and files creative assets so designers can focus on design.
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Credit Controller
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Protects cash flow with consistent collections, credit limits and account holds.
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CRM/Data Engineering Specialist
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Joins your customer data across platforms so segments and reporting can be trusted.
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Builds the email and SMS programme: flows, campaigns, segments and reporting.
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Builds and leads the service team: rosters, standards, metrics and escalations.
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Customer Service & Marketplace Manager
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Runs customer care and marketplace accounts together, to one service standard.
AU$34-42k pa
Customer Service & Operations Specialist
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Covers customer service and back-office operations, fixing problems at both ends.
AU$28-32k pa
Customer Service Representative
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Answers customer enquiries across email, chat and social, within your response targets.
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Builds the reporting layer so trade, stock and customer numbers sit in one view.
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Forecasts demand by SKU and channel so buying and production can commit with confidence.
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Design Assistant
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Supports the design team with CADs, boards, file management and version control.
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Digital Marketing Assistant
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Executes the marketing calendar: scheduling, assets, listings and campaign reporting.
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Ecommerce Coordinator
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Runs the site day to day: uploads, merchandising, promotions and QA before launch.
AU$26-32k pa
Ecommerce Inventory & Merchandising Specialist
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Keeps online stock accurate and collections merchandised so customers find what is in stock.
AU$32-36k pa
Ecommerce Manager
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Runs the online store end to end: trading calendar, conversion and the team behind it.
AU$42-55k pa
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Keeps ERP and CRM users, workflows, data and integrations clean and working.
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Runs the diary, inbox and follow-ups so a founder gets their week back.
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Runs the finance function: close, cash, compliance and the team behind it.
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Covers everyday AP, AR, reconciliations and expenses for a small finance team.
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Models margin, channel and range decisions before you commit the money.
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Graphic Designer
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Designs social, email, web, packaging and print to keep the brand consistent.
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Handles contracts, onboarding and employee records so HR stays compliant.
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Advises leaders on performance, change and culture, with compliance in view.
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Inventory & Purchasing Support
Merchandising & Planning
Suggests reorders, raises POs and matches receipts so stock stays right.
AU$28-34k pa
IT Support Specialist
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Keeps devices, accounts and access working so your team stays productive.
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Supports key accounts with reports, portals, orders and promotion tracking.
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Logistics Coordinator
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Coordinates freight, customs and 3PL so stock lands when the plan says it should.
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Updates reports, sets up styles and checks POs so merchandise data stays clean.
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Merchandise Planner
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Owns the sales, stock and intake plan, and the trade rhythm that keeps it honest.
AU$30-38k pa
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Drives sales and margin from existing stock with reorders, transfers and markdowns.
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Keeps product data, POs and trade summaries moving for a stretched merchandise team.
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Order Processing Specialist
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Production Coordinator
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Range Planning Coordinator
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Prepares quotes, updates the CRM and processes orders so sales can sell.
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Sampling & Fit Coordinator
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Builds dashboards in Tableau and Power BI that teams use and trust.
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Handles stockist questions on orders, deliveries and claims so sales can sell.
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Wholesale Manager
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