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Merchandise Planner→Allocation Analyst→Assortment Planner→Range Planning Coordinator→
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Ecommerce Coordinator→Online Trading Coordinator→Shopify Operations Manager→CRM Specialist→Digital Marketing Assistant→
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Finance & Data
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Build Your Team›Data & Technology›IT Support Specialist

IT Support Specialist

An IT support specialist who keeps your team's technology working — new starters set up, issues fixed fast and leavers locked out on the day. Every one is trained through the Adminworks Academy and personally vetted by our founders, and joins your team as exactly that: your team.

Team

Data & Technology

Seniority

Junior to mid

Best fit

Businesses without an IT team or overpaying a provider for simple tasks

Timing

Asset list and tickets running in week one

Salary

AU$28-34k pa

What they can own.

01

Works in

Microsoft 365, Google Admin, Intune, Jamf, TeamViewer, AnyDesk, Freshservice, Zendesk

What good looks like

01

Statement

Less downtime, fast fixes and nobody keeping access after they've left.

Why offshore works

Most IT support is remote now: cloud admin, device management and screen sharing. On-site hardware is the only exception.

Brief to first day, without the drag

Nothing waits for the step before it to finish, so your new team member can start as soon as they're ready, not when the paperwork catches up.

Week 1
Week 2
Week 3
Week 4
First day
01
Brief
02
Shortlist
03
Interview
04
Hire
01
Brief

We scope the role with you, in line with your organisation’s values and culture, and align on a budget.

02
Shortlist

We source, screen and interview, then send only the candidates we’d endorse, each aligned to your brief.

03
Interview

You meet the shortlist and choose who joins your team. We set the interviews up around your diary.

04
Hire

You choose the candidate, we onboard them to our platform and get their equipment ready. We formally connect them with you to set up system access ahead of their first day.

Phases overlap
Depending on how quick you need to move, the process usually takes 2-4 weeks.

Downtime costs more than support. We keep the downtime short.

The Adminworks standard - IT Support Specialist

Common questions

Can they fix hardware?

They diagnose remotely and arrange local repairs or replacements.

Will they replace our managed service provider?

For everyday support, often. Some clients keep an MSP for infrastructure.

Do they handle security?

Basic security and access control, yes. Specialist security suits a dedicated provider.

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Covers customer service and back-office operations, fixing problems at both ends.
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Accountant
accountant
Finance & Accounting
Accounts Payable
accounts-payable
Finance & Accounting
Accounts Receivable
accounts-receivable
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Administrative Assistant
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Admin & Executive Support
Allocation Analyst
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Merchandising & Planning
Assortment Planner
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BI Data Engineer
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Bookkeeper
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Buyer
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Buyer's Admin Assistant
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Category Manager
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Creative Media Support
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Credit Controller
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CRM/Data Engineering Specialist
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CRM Specialist
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Customer Service Manager
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Customer Service & Marketplace Manager
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Customer Service & Operations Specialist
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Customer Service Representative
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Demand Planner
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Digital Marketing Assistant
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Ecommerce Coordinator
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Ecommerce Inventory & Merchandising Specialist
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ERP & CRM Systems Administrator
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Executive Assistant
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Finance Manager
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Finance Officer
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Financial Analyst
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Paid Media & Ecommerce Specialist
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Paid Social Specialist
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